Terms and Conditions

1. Introduction

Welcome to the By Mai website. By accessing and using our website byymai.com, you agree to comply with the following terms and conditions. These terms govern your use of our website and the services we offer. Please read these terms carefully before using our website. If you do not agree with these terms, you should not use our services.

2. Changes to Terms

We reserve the right to change, modify, or update these terms and conditions at any time without prior notice. It is your responsibility to review these terms periodically for changes. Your continued use of the website after changes have been posted constitutes your acceptance of the modified terms.

3. Eligibility

To use our services or make a purchase, you must be at least 18 years of age or the legal age of majority in your jurisdiction, whichever is greater. By using this website, you represent and warrant that you meet this age requirement.

4. Account Registration

When creating an account on our website, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account and password and for all activities that occur under your account. By Mai is not responsible for any unauthorized access or use of your account.

5. Product Information

We strive to provide accurate product descriptions, pricing, and availability on our website. However, errors may occur. By Mai reserves the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice. This includes the right to modify or discontinue products or services at any time.

6. Orders and Payment

All orders placed on the By Mai website are subject to acceptance and availability. We reserve the right to cancel or refuse any order for any reason. Payment must be made at the time of purchase. By Mai accepts various payment methods, and all transactions are processed securely. Prices for products are subject to change without notice.

7. Shipping and Delivery

By Mai will make every effort to ship products promptly. However, shipping times are estimates and not guarantees. We are not responsible for any delays caused by the shipping carrier or factors beyond our control. Please refer to our Shipping Policy for more details.

8. Returns and Refunds

By Mai offers returns and refunds in accordance with our Return Policy. If you are not satisfied with your purchase, please review our Return Policy for the steps to initiate a return. Refunds will be issued in the original form of payment.

9. Intellectual Property

All content on the By Mai website, including but not limited to images, text, graphics, logos, and product designs, is the property of By Mai or its licensors. You are not permitted to use any content from our website without prior written permission.

10. Limitation of Liability

By Mai is not responsible for any direct, indirect, incidental, or consequential damages arising from the use of our website or products. This includes any loss of data, profits, or other intangible losses.

11. Indemnification

You agree to indemnify and hold By Mai, its affiliates, and its employees harmless from any claim or demand arising out of your breach of these terms or your violation of any law or rights of a third party.

12. Governing Law

These Terms and Conditions are governed by the laws of the UAE. Any disputes arising from the use of our website or services will be subject to the exclusive jurisdiction of the courts located in the UAE.

13. Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact us via Phone: +44 (0)7309572265, WhatsApp: +44 (0)7309572265, Email: connect@byymai.com Lines open: Mon - Fri 9am - 6pm BST

Thank you for choosing By Mai!