Privacy Policy for By Mai

At By Mai, we are committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and shared when you visit or make a purchase from our website 'www.byymai.com' (the "Site").

1. Information We Collect

We collect various types of information from you when you interact with our Site, which includes:

a) Personal Information

When you make a purchase or attempt to make a purchase through the Site, we collect the following information:

  • Contact Information: Name, billing address, shipping address, email address, and phone number.
  • Payment Information: Credit card numbers or other payment methods (handled securely by third-party payment processors).
  • Purchase Information: Products or services purchased, and purchase history.

b) Device Information

We automatically collect information about your device, including:

  • IP address
  • Browser type and version
  • Time zone
  • Operating system and platform
  • Cookies and pixel tags

c) Browsing Information

We track the actions you take on the Site, such as:

  • Pages visited
  • Products viewed
  • Time spent on each page
  • Links clicked
  • Referring websites or search terms

2. How We Use Your Information

We use your information to:

a) Fulfill Orders

To process your orders, ship products, and provide order confirmations and invoices.

b) Communicate with You

We use your contact information to communicate order status, answer questions, and respond to inquiries.

c) Improve Our Website and Services

We use browsing and device information to:

  • Personalize your experience
  • Optimize and improve the Site's functionality
  • Monitor and analyze user behavior to make strategic improvements

d) Marketing

With your consent, we may use your personal information to send you newsletters, promotions, and marketing communications. You may opt out at any time by following the unsubscribe instructions provided in these communications.

3. Sharing Your Information

We do not sell or rent your personal information. However, we may share your personal information with:

a) Service Providers

We work with third-party service providers to fulfill services on our behalf, such as:

  • Payment processors (e.g., PayPal, Stripe)
  • Shipping and logistics partners
  • IT and security services
  • Marketing and email services

b) Compliance with Law

We may disclose your information if required to comply with legal obligations or to protect the rights, property, or safety of By Mai, our customers, or others.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience on the Site. Cookies help us:

  • Remember your preferences
  • Keep you logged in between visits
  • Understand how you interact with the Site

You can manage cookies through your browser settings. However, disabling cookies may limit the functionality of the Site.

5. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. This includes:

  • Retaining your order information for accounting and legal compliance.
  • Keeping your contact information for marketing purposes until you opt-out.

6. Data Security

We implement strict security measures to protect your information from unauthorized access, disclosure, or misuse. These measures include:

  • SSL encryption on our website for secure browsing
  • Secure payment gateways
  • Access controls and secure data storage

While we strive to protect your personal information, no method of transmission or storage is 100% secure. We cannot guarantee the absolute security of your data.

7. Your Rights

Depending on your location, you may have the right to:

  • Access: Request access to the personal information we hold about you.
  • Correction: Request corrections to any inaccurate or incomplete information.
  • Deletion: Request the deletion of your personal information, subject to certain legal obligations.
  • Opt-out: Opt-out of marketing communications by following the unsubscribe instructions or contacting us.

8. Third-Party Links

Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies before providing any personal information.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. It is your responsibility to review the policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us at:

Phone: +44 (0)7309572265
WhatsApp: +44 (0)7309572265
Email: connect@byymai.com
Lines open: Mon - Fri 9am - 6pm BST